Privacy Policy

Privacy Policy

This Privacy Policy applies to the Excelicare® myCarepod™ mobile application.

Excelicare is strongly committed to protecting your privacy and this policy statement outlines our privacy practices. By using the myCarepod app, you acknowledge acceptance of the content of this Privacy Policy.

Collecting User Information

Excelicare stores personally identifiable information, including name, date of birth, e-mail address, physical address, and other unique identifiers, as well as all other data shared in or added through myCarepod, within a secure database. Any personally identifying information collected is only used in connection with the Excelicare system.

Usage of the myCarepod app is logged as part of the platform’s security and audit trail, enabling Excelicare to be alerted to attempts at unauthorized access and to analyse usage patterns to help us improve the usefulness of the information and services we provide.  By using the app, you agree that we may review your usage patterns of myCarepod as part of our ongoing commitment to improving the services we provide.

Excelicare does not disclose, give, sell, transfer or license any personal information to third parties unless required or permitted by law. If we share demographic information with third parties, we will give them aggregate information only which may be collected for statistical purposes. In all cases we will disclose the information consistent with applicable laws and regulations (for example, to respond to a subpoena or court order, or judicial or regulatory process) and we will require that the recipient protects the information and uses it only for the purpose it was provided.

Privacy of Data in Excelicare and myCarepod

Your healthcare record is updated by data sent from or through the Excelicare hub or entered by you in myCarepod. Your healthcare providers have access to the healthcare data recorded in the Excelicare hub based on what they are permitted to access in Excelicare. If they are in your ‘care circle’ they may also access information you provide through their myCarepod account.

Securing Your Account

Your myCarepod account is secured as follows:

  • On initial login to myCarepod you must enter your assigned user name (your specified email address) and a one-time password (OTP) key sent to your email address. Following successful login you must enter your chosen password and security questions and answers, which will be used in future should you need your password to be re-set.
  • On future logins your user name will be entered by default if you set it to be ‘remembered’. You must enter your password to gain access to your myCarepod account.
  • If you forget your password you can request a new one after responding correctly to security questions recorded by you in the app at your initial login.

External Links

myCarepod provides links to other Internet sites maintained by third parties. When you click on these links, you are moving to another web site. Please be aware that Excelicare is not responsible for the privacy practices of other sites. You are advised to read the privacy statement of each and every site as each site’s policy may be different from ours. This privacy statement applies solely to information collected by Excelicare and myCarepod.

Messaging through myCarepod

Messages between you and your providers in the Excelicare hub, as well as all the people in your care circle, are exchanged as ‘internal messages’ within a secure internal network and are not sent through normal e-mail, ensuring that all sensitive communication is secure and cannot be intercepted.

However, please note that, if you are using an Apple device, you may inadvertently expose the content of internal messages through your lock-screen; as with other apps the myCarepod app will allow this by default.  If you are concerned about this, we strongly recommend that you check and disable the ‘Show on Lock Screen’ notifications setting for myCarepod within your Apple device.

Contacting Us

We welcome your comments or questions about myCarepod. Our contact details are given in myCarepod’s ‘About’ screen (under Settings), or contact us on . Please do not use email to communicate information to us that you consider confidential.

Updates to this Privacy Policy

This Privacy Policy is subject to change as we continue to improve our services and enhance the features we provide. We reserve the right to modify this Privacy Policy at any time. We will notify you when the policy is changed and encourage you to read it to see if there have been any changes that may affect you.

This Privacy Policy is for general guidance only; it does not constitute a contract and does not modify or amend any agreement we have with our customers.